Returns & Refund Policy

We value your satisfaction! If you change your mind or encounter any issue with your order, we are here to help.

Returning Products

  • You may return a product within 7 days from the date of delivery if you simply changed your mind, provided that:
    • The item is unused
    • In its original condition
    • In original packaging
    • Accompanied by proof of purchase (receipt or order number)
  • If the product is defective, damaged, or does not match your order or the description, you may return it within 14 days of delivery.
  • To initiate a return, please contact us through the Contact Us page or Chatbot, and provide:
    • Order number
    • Receipt
  • We will issue a Return Material Authorization (RMA) number to facilitate the return process.

Refunds

  • Refunds will be issued within 5 to 7 business days after inspecting the returned product.
  • Refunds will be processed to the original method of payment.
  • If payment was made using a gift card or digital wallet, the refund will be issued using the same method.

Non-Returnable Items

  • Opened or assembled products
  • Used bedding (such as pillows and blankets)
  • Customized or made-to-order products
  • Items sold at a significant discount or marked as “as-is”

Faulty or Damaged Items

  • If you receive a product that is defective, damaged, or incorrect, please contact us immediately.
  • We will either replace the item or issue a full refund at no additional cost after evaluating the case.

Invoice

  • Your invoice will be sent to your email within 2 to 3 days after shipping your order.
  • If you do not receive it, please contact us and we will send you a copy promptly.

Important Notes

  • We reserve the right to reject any return request that does not meet our policy conditions.
  • Shipping and assembly fees are non-refundable.
  • ID verification may be required to process your return.
  • This policy does not override your rights under the UAE Consumer Protection Law.

Policy Name: Returns & Refund Policy  |  Version: 1.0  |  Prepared: July 2025  |  Last Updated: 13 July 2025

Returns & Refund Policy – FAQ

1. What is your return policy?
Please check our return/refund/exchange policy here.
2. Can I return a product if I change my mind?
Yes. You can return unused items in original condition and packaging within 7 days of delivery — with proof of purchase.
3. What if the item is damaged or not as described?
You can return it within 14 days. We’ll replace it or issue a full refund at no extra cost.
4. How do I start a return?
Contact us via the Contact Us page or WhatsApp, and share:

– Order number
– Pickup address
– Your phone number

We’ll send you a Return Material Authorization (RMA) number.
5. When will I get my refund?
Refunds are processed within 5–7 business days after we inspect the item.
6. How will I receive my refund?
To the original payment method. If you paid by gift card or wallet, refund will go there.
7. Are there items I can’t return?
Yes, returns are not accepted for:

– Opened/assembled items
– Used bedding (pillows, blankets)
– Customized or made-to-order products
– Clearance or “as-is” items
8. Are shipping and assembly fees refundable?
No, those fees are non-refundable.
9. Do I need ID for returns?
Sometimes, we may ask for ID verification to complete the return.
10. Do you follow UAE Consumer Protection Law?
Yes. Our policy follows all applicable rules under UAE law.

Curious about how we work? Explore our other policies to learn more.

Shipping Policy
Returns & Refund Policy
Privacy Policy
Terms of Use