Privacy Policy

We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This policy explains what data we collect, how we use it, and your rights regarding it.

Data We Collect

• Name, phone number, email, and address (during orders or registration).
• Order details and transaction history.
• Device data, browser type, IP address, and approximate location.
• Messages exchanged with customer support.
• Browsing behavior using tools like Google Analytics and Facebook Pixel.

How We Use Your Data

• To process orders and deliver purchases.
• To send order confirmations, shipping updates, and invoices.
• To provide technical support and customer service.
• To improve user experience and service quality.
• To send promotional offers via email or WhatsApp (with opt-out available).
• To comply with legal obligations and prevent fraud.

Data Protection

• We use secure servers and SSL encryption.
• Payments are processed through trusted gateways: PayTabs, Tabby, Tamara, Apple Pay, Google Pay.
• We do not store credit card or bank account details on our site.
• Data access is restricted to authorized personnel only.

Data Sharing

• We do not sell or rent your data to third parties.
• We may share your data with:
  • Shipping companies within the UAE.
  • Payment gateways mentioned above.
  • Authorities if legally required.
• Currently, data sharing is limited to within the UAE, with possible future expansion to GCC countries.

Data Retention

• We retain your data as long as necessary for order fulfillment, legal compliance, or support purposes.
• You may request data deletion at any time by contacting us.

Your Rights

• You have the right to access, modify, or delete your personal data.
• You can request a copy of the data we hold.
• You may unsubscribe from promotional messages at any time.

Contact

For any questions or privacy-related requests, please email us at: Legal@4you.ae